Refund policy

RETURN AND REFUND POLICY

Last updated: 10 August 2026

This Return and Refund Policy applies to purchases made through GONJI TEA's online store.

GONJI TEA is operated by:

TEAGONJI UNIPESSOAL LDA
NIF/NIPC: 518563731
Registered office:
Av. da Boavista 2921, 4.º Piso
4100-136 Porto
Portugal

Email: tea@gonjitea.com

1. RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

tea@gonjitea.com

Please include your name, order number and the products you wish to return.

2. RETURN CONDITIONS

Products must be returned in substantially the same condition in which they were received and, where applicable, in their original packaging.

Because we sell food products, products that have been opened, unsealed, used or otherwise made unsuitable for resale for health, hygiene or food-safety reasons cannot be returned under the right of withdrawal.

This restriction does not affect your statutory rights where a product is defective, damaged, incorrect or otherwise not in conformity with the contract.

3. RETURN ADDRESS

After contacting us, eligible returns may be sent or delivered to:

GONJI TEA
R. de Alexandre Braga 96
4000-248 Porto
Portugal

Please contact us before sending a return so that we can identify and process it correctly.

4. RETURN SHIPPING COSTS

If you exercise your statutory right of withdrawal, you are responsible for the direct cost of returning the goods, unless the product was incorrect, damaged, defective or otherwise non-conforming.

We recommend using a tracked shipping service. GONJI TEA cannot be responsible for returned parcels that do not reach us.

5. REFUNDS

Once the return has been received and inspected, we will process the applicable refund using the same payment method used for the original transaction, unless expressly agreed otherwise.

For a valid withdrawal from the entire order, the refund will include the price paid for the returned goods and the cost of the least expensive standard delivery option originally offered by us.

Any additional delivery cost resulting from your choice of a more expensive delivery method is not refundable.

We may withhold reimbursement until we have received the goods back or you have provided evidence that they have been returned, whichever occurs first.

6. DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS

Please contact us at tea@gonjitea.com if your order arrives damaged, if you receive the wrong product or if you believe a product is defective or otherwise non-conforming.

Please provide your order number, a description of the issue and, where useful, photographs.

Your statutory consumer rights under Portuguese and European Union law remain unaffected by this policy.

7. ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at tea@gonjitea.com.

We cannot guarantee cancellation once an order has entered the dispatch process.

8. REFUND PROCESSING TIME

Once a refund has been issued by us, your bank or payment provider may require additional time to credit the amount to your account.

9. MODEL WITHDRAWAL FORM

You may use the following form, although its use is not mandatory:

To:
TEAGONJI UNIPESSOAL LDA
Av. da Boavista 2921, 4.º Piso
4100-136 Porto
Portugal
Email: tea@gonjitea.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order number:
Products:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Date:

Signature (only if this form is submitted on paper):