Shipping policy

SHIPPING POLICY

Last updated: 10 August 2026

This Shipping Policy applies to orders placed through the GONJI TEA online store.

1. SHIPPING DESTINATIONS

We currently ship to the destinations made available at checkout.

If a destination is not available during checkout, we are currently unable to ship an online order to that location.

2. SHIPPING COSTS

Available shipping methods and the applicable shipping cost are displayed at checkout before payment.

Shipping rates may vary depending on the destination, order value, weight and selected delivery method.

3. DELIVERY TIMES

The estimated delivery timeframe available for your destination will be displayed during checkout where available.

Delivery times are estimates and begin once the order has been dispatched.

Orders are processed on business days. Orders placed on weekends or public holidays may be processed on the following business day.

4. ORDER CONFIRMATION

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Where tracking is available, tracking information will be provided after dispatch.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your address, please contact us as soon as possible at:

tea@gonjitea.com

We cannot guarantee that an address can be changed after an order has been dispatched.

6. DELAYS

Delivery delays may occasionally occur due to circumstances outside our reasonable control, including transport disruptions, public holidays, customs procedures or exceptional demand.

If your order is significantly delayed, please contact us at tea@gonjitea.com.

7. LOST OR DAMAGED PARCELS

If your parcel appears to have been lost or arrives damaged, please contact us at:

tea@gonjitea.com

Please include your order number and any relevant information or photographs.

We will investigate the issue with the carrier and provide the appropriate solution in accordance with applicable consumer law.

8. INTERNATIONAL ORDERS

Where international shipping is offered, customers outside the European Union may be responsible for import duties, customs charges or local taxes imposed by the destination country, unless expressly stated otherwise at checkout.

9. RETURNS

Shipping relating to returns is governed by our Return and Refund Policy.

10. CONTACT

GONJI TEA
TEAGONJI UNIPESSOAL LDA

Email:
tea@gonjitea.com

Retail store:
R. de Alexandre Braga 96
4000-248 Porto
Portugal